FAQs
Do you have order minimums?
Some of our products do have minimum order quantities. These will be clearly displayed when you browse our storefront on Faire. Our goal is to keep ordering simple for you and efficient for us. If you have any questions, please feel free to contact us.
All wholesale ordering is now handled through Faire.
Where are you located?
Our address is 11765 West Cadillac Road, Cadillac, MI 49601. We are located five minutes east of Mitchell Street. Take M-55 east toward Lake City/McBain. Our facility is immediately on the right, at the corner of Old 55 & M-55.
How much is shipping?
Shipping costs are based on your location, product weight, and the size of each box. You will receive an estimated shipping cost upon ordering, and a final cost will be reflected on your invoice.
Do you offer free shipping?
Faire provides various free‑shipping benefits for eligible retailers, including promotions like free shipping for one year or reduced shipping rates on certain orders. Your Faire account will show whether you qualify for any of these offers.
In addition to Faire’s programs, we may also offer free shipping on select orders or during special promotions. Any brand‑specific free‑shipping offers will be clearly noted on our Faire storefront or communicated through our updates.
May I pick up from your warehouse?
Yes. You may pick up from our warehouse. We are open for pickup MON-FRI 10am-3pm. Simply place your order in advance, then call ahead to verify that someone will be available to assist you. If you need to pick-up on a weekend, contact us to see if we will be available.
Where should I send my orders?
Orders may be emailed, texted, or called to sales@mipuzzles.com or (231)920-8416. If you still use sales@mifalls.com, your email will still be received.
How long does it take to ship my order?
Orders are normally shipped within 1-3 business days. Custom or out of stock items on your order may increase processing time. You will be notified of a ship date once your order has been accepted.
Do you sell at wholesale shows?
Yes. We sell at the Northern Michigan Gift Show.
Do you sell Cash & Carry at your shows?
Yes, some our shows allow cash & carry sales. If you are taking product with you, we require immediate payment.
What happens once I submit my order?
Once your order has been entered, you will receive an email verifying your order. If your order was manual entered by our team, you will need to accept the order before we can begin fulfilment.
How do I pay for my order?
All payments are processed through Faire. At checkout, you can pay by credit card, or—if you qualify—Faire also offers payment terms such as Net 30 and other financing options. Any available terms will be shown during checkout, and Faire will handle all billing directly.
Where are your products made?
All of our products, except for our notepads (made in Canada), are made in the USA.
I have a problem with my order, who do I contact?
please message us on Faire and we will get you taken care of.
Do you send a packing list?
Yes, every order that is shipped out should have a packing list attached to one of the boxes in the shipment.
Who takes your photos/designs your products?
All of our products are designed in-house by Phil Stagg and Wesley Stagg. Every photo is taken by Phil Stagg.
Where can I order your products?
You can order directly through our online store via Faire. We also have a selection of products available on Ingram.
What is your invoicing procedure?
Invoices are emailed once an order has shipped. You can also find your invoice in your account on Faire.