FAQs
Are there minimums on your products ?
Yes. Some of our products have minimums. This will be clearly displayed when you browse our storefront. Our goal is to keep ordering simple for you and efficient for us. If you have any questions, please feel free to contact us.
Where are you located?
Our address is 11765 West Cadillac Road, Cadillac, MI 49601. We are located five minutes east of Mitchell Street. Take M-55 east toward Lake City/McBain. Our facility is immediately on the right, at the corner of Old 55 & M-55.
How much is shipping?
Shipping costs are based on your location, product weight, and the size of each box. You will receive a shipping cost upon ordering.
Can I call to place an order?
Yes! You’re welcome to call Phil or Wesley anytime to place an order—we’re always happy to help.
How do I contact you with questions regarding my order?
You can reach us directly by sending a message on our site using the message bubble at the bottom right of the screen. It’s there for your convenience and ensures we can respond quickly and keep everything organized.
Do you offer customizable items?
Yes! You can browse all of our customizable products by clicking on the Customizable tab at the top of our Faire store. If you ever need help or have a specific idea in mind, feel free to message us—we’re happy to assist!
Do you sell at wholesale shows?
Yes. We sell at the Northern Michigan Gift Show.
Do you still have physical catalogs?
We’re moving away from physical catalogs so we can keep you updated on new products the moment they launch. You’ll be able to see every new release right away—no waiting for updated printed catalogs. This helps your business stay fresh with the latest products and makes browsing and ordering faster, smoother, and easier for you and your team.
May I pick up from your warehouse?
Yes. You may pick up from our warehouse. We are open for pickup MON-FRI 10am-3pm. Simply place your order in advance, then call ahead to verify that someone will be available to assist you. If you need to pick-up on a weekend, contact us to see if we will be available.
How do I place an order?
Head over to our storefront and sign up to become a wholesaler. Once you have signed up, you can begin browsing our entire catalog of USA made products. You can also call us for a tailored order for your store.
How long does it take to ship my order?
Orders are normally shipped within 1-3 business days. Custom or out of stock items on your order may increase processing time. You will be notified via email when your order ships.
Do you sell Cash & Carry at your shows?
Yes, some our shows allow cash & carry sales. If you are taking product with you, we require immediate payment.
What happens once I submit my order?
Once your order has been entered, you will receive an email verifying your order. Our team will begin pulling your order and you will be notified when it ships. If you ordered any items that require manufacturing, your order may take a little longer to fulfill.
Can I still place an order via email?
We’re transitioning away from email ordering and moving all wholesale orders to online ordering. You can learn more about the benefits of ordering online here. You can still call to place an order if you prefer.
We appreciate your partnership and are excited to make ordering even easier for you through our online platforms!
How do I easily find products on your site?
You can quickly find products by using the search bar or filters. Simply type in keywords like “Mackinac”, “postcards”, or “puzzles” to browse items related to that term. You can also filter options to narrow products by category, state, and more; making it easy to view only the types of items you’re looking for.
If you ever need help or would like us to curate an order for you, feel free to send us a message using the chat bubble on the bottom right of our site—we’re always happy to assist!
How do I pay for my order?
All payments are processed through our online store. Customers may pay by credit card at checkout or securely vault a payment method in their account to authorize us to process payments on their behalf.
Check payments require prepayment unless the account is established and approved for terms. Qualified, trusted accounts may be eligible for payment terms. Orders may also be placed through Faire.
Where are your products made?
All of our products, except for our notepads (made in Canada), are made in the USA.
I have a problem with my order, who do I contact?
Please message us via our chat bubble on the bottom right of our website and we will get you taken care of.
Do you send a packing list?
Yes, every order that is shipped out should have a packing list attached to one of the boxes in the shipment.
Who takes your photos/designs your products?
All of our products are designed in-house by Phil Stagg and Wesley Stagg. Every photo is taken by Phil Stagg.
Where can I order your products?
You can order directly through our online store or via Faire. We also have a selection of products available on Ingram.
What is your invoicing procedure?
Invoices are emailed once an order has shipped. You can also find your invoice in your account menu.
Do I need an account to purchase your wholesale products?
Yes. You’ll need an account to place wholesale orders with us. It’s quick to set up, and it helps keep your ordering, communication, and payments all in one convenient place. Head over to our site to begin.
Do I need to submit a sales tax exemption form?
Yes. When you sign up for a wholesale account, simply provide your tax ID # and resale form. Your exemption will be applied to your account once you have been approved.